The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:Īpplicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
If you are a non-EU customer, please see our returns policy. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice center (for example the Citizen's Advice Bureau if you are in the UK). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within twenty eight (28) working days following your receipt of the goods or the date on which we begin provision of the services.
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